Zoho Survey vs. SurveyMonkey – Which is the Real MVP?

Are you baffled when selecting Zoho Survey and SurveyMonkey for all the net surveying wants of your online business? Resolve the riddle of which is best by studying this final comparability of Zoho Survey vs. SurveyMonkey. 

The net survey software program market is increasing quickly because of the widespread use of such instruments to gather immediate survey information from prospects, shoppers, and guests. In response to MarketWatch, the net survey app market will likely be incomes a whopping income of $8.5 billion in 2027, which is a CAGR of 11.56% from market income of $4.4 billion in 2021. 

Such promising revenue-earning potential attracted many SaaS builders to hitch the competitors and flood the market with 1000’s of on-line survey apps. Among the many crowd, Zoho Survey and SurveyMonkey emerged as the 2 hottest survey apps for companies.

Significance of On-line Survey Software program

When there have been no on-line survey apps, companies would rent third-party advertising and marketing analysis businesses to conduct on-line surveys of their services or products. Just a few tech-savvy companies would come with a survey web page on their web site to get opinions from guests or prospects. Many issues with surveying would nonetheless stay, like the next:

  • Advertising and marketing businesses are usually not specialists within the numerous services for which they gather survey information.
  • Survey or opinion information collected by companies themselves want evaluation
  • Typically survey kinds on web sites wouldn’t work as a consequence of substandard programming

On-line survey software program modified the survey ecosystem drastically. These days, you do not want to be a knowledge scientist and net developer to run on-line survey campaigns in your services or products. Merely hyperlink your web site or app with a web-based survey software. The software will gather information, analyze it and ship you a abstract that anybody can learn.

These cloud surveying instruments additionally supply the next functionalities:

  • Actual-time survey information on dwell occasions or hyped campaigns
  • Branding of survey kinds
  • Knowledge safety and privateness
  • Workflow automation

Now that you understand how essential it’s to personal a devoted on-line survey software program, allow us to discover extra in regards to the extremely grossing web survey instruments Zoho Survey and SurveyMonkey beneath:   

What Is Zoho Survey?

Zoho Survey is a web-based and offline survey software and part of the Zoho One subscription. Nevertheless, it’s also possible to subscribe to Zoho Survey as a separate survey product. It comes with greater than 25 query sorts in an effort to construct surveys in any enterprise, skilled, or common matters you possibly can consider.

Additionally, there are greater than 250 survey templates in a number of languages. Subsequently, whether or not your prospects or audience speaks English, Spanish, French, or Chinese language, you simply must create one survey. Then, Zoho Survey will translate the content material of the shape into the languages you need.

Zoho developed the software concentrating on all consumer ranges. So, from a statistics professional to a psephologist and eCommerce product vendor, everybody can arrange and begin amassing opinions on their work or product utilizing Zoho Survey.

To provide extra energy to the top customers, Zoho added the drag-and-drop survey modifying possibility with the chance to customise survey themes, branding, and so forth. To not point out, you possibly can combine the software with different enterprise apps as properly.

Fast Info on Zoho Survey

  • Lively Customers: 833 firms actively utilizing Zoho Survey based on Enlyft
  • Excessive-Worth Customers: HBO, Apple, Adidas, Normal Electrical, Franklin Observe, Starling Ltd., Abilities and Training Group, and extra
  • Market Share: Lower than 5%, based on a latest report by Enlyft
  • Languages: Helps 75 + languages
  • Cell app: iOS | Android

What Is SurveyMonkey?

SurveyMonkey is a web-based survey app that permits you to create, distribute, and analyze surveys. You may improve the response fee of survey campaigns by exhibiting the survey in some ways, like SMS, WhatsApp, e mail, web sites, net apps, and cellular apps. 

It’s appropriate for any sort of survey you possibly can consider, from product surveys from prospects to supervisor suggestions from inner staff. Moreover, you possibly can entry analyzed survey information anytime, wherever, utilizing a cellular app or net browser. 

SurveyMonkey affords questions, pages, blocks, order randomizations, and so forth., to scale back bias and improve information high quality. There are numerous query sorts from which you’ll choose, like movies, matrices, scores, stars, sliders, A/B testing, and so forth. Furthermore, there are numerous survey templates for various enterprise sectors that you should use immediately. 

Fast info on SurveyMonkey

  • Lively Customers: greater than 17 million as claimed by Momentive, the developer of SurveyMonkey
  • Excessive-Worth Customers: Allbirds, Tweezerman, Field, Verizon, Sephora, Macy’s, GoPro, and extra
  • Market Share: 21% based on a latest report by Enlyft
  • Languages: Helps 16 + languages
  • Cell app: iOS | Android 

To date, you realized the fundamentals of Zoho Survey and SurveyMonkey. Allow us to take a look at a feature-wise comparability of those two on-line survey apps beneath:

Zoho Survey vs. SurveyMonkey: UI and Ease of Use

Zoho Survey UI

Zoho Survey UI

The consumer interface of Zoho Survey is a minimalistic one. The Residence exhibits you three tabs on the highest: Create New Survey, Select From Templates, and Copy Current Survey. You shall discover all working and accomplished polls contained in the hamburger menu on the left.

Upon selecting a survey from the My Surveys web page, you possibly can entry different options like Abstract, Builder, Reviews, and Audit Logs.

Zoho Surveys doesn’t complicate the consumer interface with pointless parts. Therefore, it’s fairly straightforward to make use of in comparison with SurveyMonkey.

SurveyMonkey UI

SurveyMonkey UI

Its UI is a bit content-heavy as in comparison with Zoho. Many of the UI contains add-on upselling, like shopping for responses or upgrading the present plan. The Residence web page exhibits you the choices to both begin a brand new survey or select a template. The survey builder guides you step-by-step. Analyze and Current Outcomes tabs will seem after you publish a survey. 

It’s going to take you or your crew member loads of trial and error to study the UI.     

Zoho Survey vs. SurveyMonkey: Options 

Discover beneath a desk that compares Zoho Survey and SurveyMonkey based mostly on their options of ballot creation: 

Evaluating Options Zoho Survey Survey Monkey
Drag and drop survey editor Intensive Restricted
Query sorts 30 20
Survey to quiz and model scoring Out there Out there
Skip logic to make the query related Out there Out there
Multilingual surveys Default Language and Extra Languages setting
Multilingual surveys are free
Solely Default Survey Language
Multilingual surveys are paid
Customized variables Out there Out there
Themes and branding Out there Out there
Publish the survey out of your area Supported Restricted help
Survey piping Out there Out there
Tag geolocation in studies Out there Not accessible

Zoho Survey vs. SurveyMonkey: Survey Templates

To make on-line polling creation and publishing easy, Zoho affords 200+ templates. These templates encompass acceptable questions, survey logic, and variables for the next enterprise niches:

  • Buyer help
  • Advertising and marketing
  • HR and enterprise
  • Non-profit, political, and authorities
  • Training
  • Occasions

Equally, SurveyMonkey too affords preconfigured surveys. You may merely click on a number of buttons to run these. There are over 250 templates from niches like Training, Healthcare, Market Analysis, and so forth. 

Subsequently, from the survey template perspective, each instruments are nice. 

Zoho Survey vs. SurveyMonkey: Reporting and Analytics

Zoho Survey Reporting and Analytics

The survey software from Zoho affords easy-to-use analytics and studies instruments. You do not need to be a knowledge analytics professional, however in case you are, that can be nice. It comes with analytics and reporting choices for extensively used themes that the advertising and marketing trade makes use of. For instance, you get these default studies:

  • A dashboard of response abstract with charts and numbers.
  • Filters on the dashboard so you possibly can slice and cube default studies and extract customized insights.
  • There’s a Development Report that helps you perceive the efficiency of the survey information based on real-world tendencies.
  • Cross-tab studies to place two survey questions side-by-side and see the correlation.
  • If you wish to create your personal analytics and report, you should use the Customized Report tab.
  • Report-sharing and scheduling choices are additionally accessible.

SurveyMonkey Reporting and Analytics

SurveyMonkey additionally has elaborate reporting and analytics options however requires in depth data of the software and information analytics to create helpful studies. It does include a default abstract desk of the survey campaigns, however you should apply survey logic, filters, sorting instructions, and so forth., to generate readable studies. Different information analytics options are as follows:

  • Phrase cloud generator
  • Sentiment evaluation from open-ended questions  
  • Knowledge and textual content tagging

From the survey evaluation and reporting standpoint, Zoho Survey is a superb different to SurveyMonkey.  

Zoho Survey vs. SurveyMonkey: Knowledge Safety and Privateness

The safety package deal of Zoho Survey comprises a number of safety measures, so that you get real surveys from a real viewers or prospects. Its main safety features are as outlined beneath:

  • Password-protected surveys for confidential content material despatched to a selected group
  • A number of response prevention from the identical consumer or system
  • CAPTCHA-protected surveys to forestall web robots from accessing surveys
  • SSL encryption to maintain the survey communication between you and the viewers

SurveyMonkey can be a extremely safe platform for on-line survey campaigns. It makes use of SOC2-accredited information facilities and SSL encryption to guard your information. For enterprise subscribers, it affords SAML 2.0 single-sign-on services. For added funds, it additionally affords HIPAA-compliant accounts.  

When evaluating the above two aspect by aspect, each survey instruments emerge as adequately safe platforms for dealing with buyer information.  

Zoho Survey vs. SurveyMonkey: Integrations

Zoho Survey Integrations

Zoho Survey lets you combine your surveys with CRMs, enterprise intelligence software program, phrase processors, e mail advertising and marketing instruments, and plenty of extra. You may run a holistic survey marketing campaign globally and extract information drive insights in your model, product, or providers utilizing these integrations. 

There are 16 built-in integrations that you would be able to begin utilizing instantly by subscribing to a Paid Zoho Survey plan. These are Slack, Zoho CRM, Zoho Sheet, Zoho SalesIQ, and so forth. Nevertheless, you will get entry to 300+ further integrations through the use of Zoho Stream.

Survey monkey integrations

Quite the opposite, SurveyMonkey comes with 100+ SurveyMonkey apps much like third-party app integration. Main apps within the listing are Groups, Salesforce, Mailchimp, ActiveCampaign, and so forth. 

Zoho Survey vs. SurveyMonkey: Help

Zoho Survey help and support

Zoho Survey affords a precedence buyer help function to Enterprise plan subscribers. For all different subscriptions, you possibly can search for guides and explainer movies on the Zoho Survey app (on the backside proper nook) or go to the Zoho Survey Assist portal. If you don’t discover what you might be searching for there, you possibly can e mail the Zoho Survey buyer help crew.

Survey Monkey help portal

Contrarily, Survey Monkey has a greater buyer help service. You may attain the crew by way of chat, e mail, and cellphone. The mode of help largely is determined by the subscription you personal. For instance, you will get premium cellphone help when you’ve got Enterprise, Group Premier, or Premier Annual plans.

From the help perspective, SurveyMonkey is best than Zoho Survey. Nevertheless, you should remember that Zoho Survey is really straightforward to make use of, so you’d hardly ever want any help.  

Zoho Survey vs. SurveyMonkey: Price

Zoho Survey Pricing

Zoho Survey affords a free subscription plan that features limitless surveys with restricted questions and responses. The free subscription doesn’t embrace branding, survey logic, offline surveys, and so forth. 

In case you are a enterprise and searching for premium options in your on-line survey campaigns, you will get any of the next subscription plans:

  • Plus $25/month, billed yearly
  • Professional $35/month, billed yearly
  • Enterprise $75/month, billed yearly, 3 further customers without cost, $10/consumer after 3 free customers

Paid plans of Zoho Survey include completely different ranges of survey logic, variables, studies, analytics, survey triggers, and much more different cool functionalities.

SurveyMonkey Pricing

SurveyMonkey has two completely different subscription tiers, and these are as outlined beneath:

  • Particular person Plans
    • Customary Month-to-month $99/ month
    • Benefit Annual $39/ month, billed yearly
    • Premier Annual $119/ month, billed yearly
  • Group Plans
    • Group Benefit $25/ consumer/ month (at the least 3 customers), billed yearly
    • Group Premier $75/ consumer/ month (at the least 3 customers), billed yearly
    • Enterprise customized quotes

From the pricing perspective, Zoho Survey is a transparent winner. It’s inexpensive and simple to scale up or down, relying on your online business necessities. Contrarily, SurveyMonkey is pricey and solely affords plans for big survey operations, which is unsuitable for small businesses, people, and so forth. 

Remaining Phrases

From a head-to-head feature-wise comparability together with different issues like pricing, usability, and studying curve, Zoho Survey is a greater possibility than SurveyMonkey. Additionally, in case you are already utilizing numerous Zoho apps, you possibly can go for Zoho Survey since they combine properly.

To not point out, Zoho Survey comes without cost with the Zoho One subscription, so don’t forget to make use of it in case you are a Zoho One buyer. 

You may also wish to give SurveyMonkey a attempt contemplating you might be an professional survey creator and know the nuances of information analytics of public polls and suggestions.

Subsequent, take a look at on-line survey apps to earn cash.

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